We offer FREE Standard Shipping to New Zealand & Australia on all orders over NZD$60.00 with delivery times between 3 and 10 working days. Otherwise, a flat rate of NZD$6.99 will be charged for purchases below NZD$59.99 for NZ & Australia. For the rest of the world we charge a flat shipping fee of NZD$20.00.
We put all our effort into delivering the goods in the time frame we specify. However, as we rely on third-party shipping companies to facilitate our deliveries, some unlikely events such as natural disasters, shipping problems, accidents or customs check may affect this process. We ask for your understanding in such situations.
On average, orders will be produced, processed and shipped within 5 business days after purchase. You will receive constant updates and tracking info in your email. Please contact us on firstname.lastname@example.org if you do not receive tracking confirmation after 5 business days from the day you completed your payment.
International shipments may require you to pay customs fees depending on the country and the applicable regulations. However, we do our best to make sure nothing has to be paid.
Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.