HOW MUCH WILL SHIPPING COST?
We offer a flat rate of NZ$8.99 and Free Worldwide Shipping for all orders over $80.00 (New Zealand Dollars).
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
If the items you are order are in stock, your order will be dispatched the next business day. During busy periods there may be delays on your order being shipped out.
CAN I SHIP TO A PO BOX?
We cannot ship to PO Boxes.
CAN I CHANGE MY ORDER?
As our warehouse starts processing orders immediately after they are placed, we are not able to make any changes or cancel orders once they are placed.
WILL THERE BE DELAYS?
During sale events, there may be delays on shipping, we truly appreciate your patience during these times.
WILL I HAVE TO PAY FOR CUSTOMS & DUTIES?
Yes, all international customers are responsible for customs & duties within their own country. Depending on the value of your order, your parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs.
For further information, we recommend contacting your local customs office. Spell is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.
WHAT CURRENCY IS USED ONLINE?
We are based in New Zealand but our website will automatically change to your local currency if available on the web site.
DO YOU OFFER RETURNS OR EXCHANGES?
Yes, we offer 14 Day Returns.
To return an item, we need to provide you with a Return Authorization Number. Please email us at firstname.lastname@example.org with details on your item(s) that you are returning.
Our Returns Team will reply with your Return Authorization Number within two business days, and will also provide you with the address to send your return back to. Do not send the item back to the return address marked on the package you received. Our dispatching warehouse does not handle returns.
- Your Return Authorization Number must be clearly marked on the front of your returned parcel. If our warehouse cannot identify this number on the outside of your return it may be returned to you.
- For a refund or exchange, your return must be in original condition with their tags attached.
WHAT DO I DO IF I RECEIVED A FAULTY/INCORRECT ITEM?
Please email us at email@example.com ASAP with your order number and we will arrange a replacement or refund for you. For a faulty item, we request that you also include a photo of the fault.
HOW CAN I USE A GIFT VOUCHER/PROMO CODE?
After you have added all the items to your card, please go to proceed to checkout. You will then have the option to add your discount code or promo code to your order. Please note, only one discount code can be redeemed per order.
WHAT CAN I DO IF MY PROMO CODE ISN'T WORKING?
Gift Cards are case sensitive so please check your caps lock. If you are still having trouble applying your promo code or gift card, please contact our customer care team at firstname.lastname@example.org
We want you to have an amazing experience whilst shopping with us online, so please don't hesitate to contact us to ask us your questions during this time. You can email us on email@example.com and we will respond to your within 24 hours.