Returns & Exchanges
RETURNS & EXCHANGE POLICY
We want you to be completely satisfied with your online purchase. Please email us at firstname.lastname@example.org to get a return address. If you change your mind for any reason, we will gladly accept a return of any full priced subject to the following conditions:
- the item must be returned within 14 days of receiving, together with original proof of purchase. We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns time frame.
- items must be returned in original condition, unworn, unaltered, unwashed (free of any stain of makeup, deodorant or wear) and with their tags attached. Defective items must be reported within 2 days of receipt. If not reported, we will not issue credit. If you have received an incorrect item, please contact us within 24 hours of receiving your package.
Exceptions to our Return policy
Due to hygiene reasons, earrings are unable to be returned for change of mind.
Sale, Swimwear Items & Gift Cards
Sale, swimwear items and Gift Cards are non-refundable.
Please note that shipping fees are non-refundable and return costs are the customer's responsibility. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $70.00, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Any item that is returned more than 14 days after delivery is not applicable for refunds. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
If you have any questions regarding your return, please contact email@example.com our friendly team will come back to you within 24 hours.